JH
Jaco H
1 reviews | Active since Jan 2025
08 Jan 2025, 12:24
Z grills
They are the distributor for Z grills, bought a 700d4e pellet grill. From new high temperatures problems. The service department from Fourways came within 1 day and replaced the control unit. Same problems persisted. It was suggested I use the grill by gradually rising the temperature. I feel the grill should work as advertised. No problem with Calore fireplaces only the product they endors.
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Replies (2)
Calore Fireplaces's replyOfficial
17 Jan 2025, 15:04 Good day Jaco, We have noted with our technical team that your grill is due for a software upgrade to smooth out the temperature fluctuations that you are experiencing. We wish to thank you for your valuable feedback and patience while we attend to have your issue resolved. Our technical team will be in contact with you directly to make the necessary arrangements and remain at your disposal for any support requirements.
Calore Fireplaces's reply17 Jan 2025, 15:04
Official
Good day Jaco, We have noted with our technical team that your grill is due for a software upgrade to smooth out the temperature fluctuations that you are experiencing. We wish to thank you for your valuable feedback and patience while we attend to have your issue resolved. Our technical team will be in contact with you directly to make the necessary arrangements and remain at your disposal for any support requirements.
JH
Jaco H's updateReviewer Update
24 Feb 2025, 08:49Calore fireplaces lived up to there promise.
My Z grills 700d4e now works great.
Very versatile and convenient smoker and grill that is great for low and slow or the quick cooks.
5 star service
Thank you Davide and Calore fireplaces.
My Z grills 700d4e now works great.
Very versatile and convenient smoker and grill that is great for low and slow or the quick cooks.
5 star service
Thank you Davide and Calore fireplaces.
JH
Jaco H's update24 Feb 2025, 08:49
Reviewer Update
Calore fireplaces lived up to there promise.
My Z grills 700d4e now works great.
Very versatile and convenient smoker and grill that is great for low and slow or the quick cooks.
5 star service
Thank you Davide and Calore fireplaces.
My Z grills 700d4e now works great.
Very versatile and convenient smoker and grill that is great for low and slow or the quick cooks.
5 star service
Thank you Davide and Calore fireplaces.