UNPROFESSIONALIZE

I called callsure on the 13 July 2015 to register my claim and the process happened and documents were emailed .And a long I finally get my excess amount which I paid the same day (20/07/15) and the very same day I was asked what phone I would like I said Samsung note 4 so it was \order".<br> called on Friday the 24/07 to check the process but phone was never order in the first place and I had to re-order again .so I call the office Monday and am told they still awaiting my order from mtn <br> And surprisily I get a phone call today wanting my order so am confused now as to whats going on <br> and if I will ever get a phone"""