Unprofessional conduct

I lost my phone in November. Had my claim approved by call sure. I paid the access amount required on 11 Novembe012017 and sent a POP. I received a confirmation email on the same day stating that the hanset has been ordered and I will receive it within in 7-14 working days .

I kept calling for feedback and was reassured that the hanset will be delivered within the stipulated time frame.

The time frame exhausted and I called the service centre to find out what was the delay. Only to be told that the supplier made delivery but the handset I had requested is not there. I was then asked to take the hanset which had need delivered. Which is a different colour from my selection.

I first spoke to Thandi who hung up the phone. I called again minutes later and spoke to Cheryl who told me that the supplier does not have the hanset and that I need to wait for it and that it's not known how long it would take.

Today is 06 December 2017 and i have still not heard from them. Day 1 when the order was placed, why was I not made aware that the phone is currently out of stock? It doesn't make sense how they run out of stock on a well popular phone in the market and still not know when it will be in stock.

Callsure clearly doesn't respect it's customers. They have 0 client delivery.