Replacement phone still not delivered.,. ETA date has lapsed

I reported my phone was damaged , and i paid excess the 1 Nov 2017, on the 3rd i was told it can nnot be replaced and i must pay an additional amount to be able to get a replacement device. 3 Nov 2017 i paid the balance i sent POP immediately and i was told i will get the device within 7-14 working days. the ETA has lapsed and i have sent several emails to Fikile and with no response as to when i will be receiving my device

i still send emails with no replies and i called today and they have not made a follow up with the supplier as to why it has been delayed