poor service

<p>My mom lost her phone 5months back and it was insured with callsure.She was told to pay an exess fee wich she did through ABSA Bank.She has been waiting to be replaced a phone for the past 4months,and was told instead of the S4 mini she lost a huwai will be supp**** to her.Nothing has been done since and everytime she calls a different answer is been given to her.Not even once have they bothered to call her and inform her of the way forward.We called them for the past three months and still nothing has been given.Today she called and spoke to Thandi Hutla wah now inform her again that a Lg phone will be supp**** to her,and the old lady ask how can she agree to a phone she doesnt know where she was told before a huwai will be given to her.Wecalled again wanting to speak to the manager Kate Thovhakari and was told the manager is not available after holding for her more than 17min by the lady called Tracey Jura who was assisting and even when we asked for the person who is second incharge if the manager is not available and still couldnt get hld of the person.We asked for the head office number cause of the problem we a encountaring but we where told they a not allowed to give us the haed office number,all we need to do is just wait until we can be assisted by who ever that will call us.I asked them cause for the past 4months no one was calling us so now how true is it that someone will call us.All the times is us that is calling cause my mom is a 60year old w3ho can be pushed everytime from pillar to pillar.Could you please assist us we this matter cause now my mom is even sick due to this matter that she is not getting any help from the service center.The customer service my mom is receiving is total unexeptable especial an old lady being treated in this manner.</p>