Phone insurance

<p>in september 2016 i lost my phone. i made a claim at callsure where i have my insurance on the 22/09/2016. they said there is documents that i must submit. i submitted the documents on the 22/09/2016 i received an email from Kayleigh Probert saying they received my documents. another email was send that they would attend to my claim within 24 hours. after 24hours nothing from them i emailed them asking what is happening i received an emial from Fikile Edith Mbeye saying that it would take 48/72 hours for my claim to be processed. I've waited for days so i emailed them again and again on the 26/09/2016 Fikile Edith Mbeye send me an email saying they are waiting for assessment from head office which they will received before end of business day the next day. on the 27/09/2016 i received another email with a new ticket id number 747484 that my claim will be processed with in 24 hours. i phoned them again and then i was told that i have to pay in R1405.78 and i have 90 days so that my claim can be processed cause i was not under the right cover. i received an email from Tracey Jura. i made the payment on the 20/12/2016 before 9am and i send them the proof of payment. i phoned them and said i **** the payment i spoke to a jenilee. on the 23/12/2016 i phoned again and spoke to jenilee again and she said it would take 7 to 14 working days. i ask my mother to phone them on the 05/01/2017 and she spoke to a Charmaine that told her that they are waiting for the proof of payment which i send on the 20/12/2016. on the 06/01/2017 i ask my father to fax the proof of payment. on the 09/01/2017 i phoned them again and they told me that they are still waiting for the proof of payment and they cant pick up anything without the ticket number but i gave them my id number. then they said ok they will check the documents and they would come back to me it is now a week and i am still waiting for feedback. and it is now 22 days that i am waiting for a new phone after they told me it would take 7 to 14 working days.</p>