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My phone got lost /****** and I called Callsure on the 18th of August and they told me to submit docs and pay the excess which i did on the 19th /08 . I called again on the 20th to find out if they received the proof of payment and they couldn't find the email that i sent them with proof of payment .I called again on the 21st and eventually i was assisted by Fikile who confirmed that the proof of payment has been received and i should order a phone and i ordered the phone and i was told that delivery takes 7 -14 days . I called on the 4th of September and spoke to Thandi who told me that she does not know when I will receive the phone . Now if you people dont know when I'm getting the phone , why do i pay the insurance every month ??? It's been 18 days and i still dont have a phone .