Lack of communication/ Terrible Service

My phone was ****** so I sent through an email with all the correct documents on the 9th of July to open a claim. I receive no reply, so call them roughly the 16th of July, they say they can't find the email, then finally they find it and forward it on to the relevant person.<br> <br> I then only receive an email on the 20th of July from Simone Tentis stating my claim has been approved, to then pay the excess and to give her the name of the phone I would like. On the 21st of July I sent through proof of payment to callsure and to Simone, also stating the phone I would like. I received a reply from Simone that that phone will be ordered.<br> <br> On the 24th of July Amethyst Meyer sends me an email stating she has received proof of payment but would like to know which phone I would like to order. I tell her that day that I already told Simone what phone I ordered and went on to tell her which phone I wanted. I received no reply.<br> <br> Today, the 29th of July I called callsure and they tell me no phone has been ordered as I have not told them what phone I wanted.<br> <br> There is clearly no communinication within this company. I highly reccomend going with another insurance provider as it has been almost a mont