I have been given a blacklisted phone and Callsure is unable to assist me.

<p>I received a new cellphone for my previous phone that Callsure advised that it's beyond repairs, now my new phone that Callsure gave me is blacklisted and finding out from my service provider, they said the phone is on the list of ****** phone that were ****** in a store. Now my service provider cannot unblacklist the phone due to ID numbers not corresponding and my service provider need proof of replacement documents to show that the blacklisted phone was a replacement for my previous one and at Callsure they cannot assist. I have used airtime more than R500 trying to receive the documents but no one knows anything.</p> <p> </p>