Claim

I submitted a claim to call sure on Monday 04/01/2016 they requested some documents which I emailed immediately then I got an email 15 minutes later stating that my call was logged and the ticket number.<br> <br> Today 06/01/2016 I called to check the progress of the call/claim the lady I spoke to told me that the employees that must deal with my query are still on holiday and my call has not be attended to. I must wait for the employees of that department to be back from holiday and my call will probably be resolved in 7 to 14 days.<br> They will call me to request money for access. Then she tried to hang up the phone while I was still asking questions.<br> <br> Talk about bad service at its best. I have been without a phone for 4 days now and I have to wait for people of call sure to come back from their holiday in the meantime my life is on hold but they are very quick to collect premiums from me every month for 4 years without fail. But they are failing to attend to 1 claim I logged because they allow their staff to go on holiday and that should be my problem. <br> <br> Words can not explain how I really feel right now.