CellPhone Insurance Lapse

Hello Peter!!!<br> <br> I have a query with CallSure which they have not been able to resolve.<br> <br> I took note in April 2015 that CallSure has not been debiting my account since February 2015 and when I phoned their call centre trying to get an understanding or the cause of not deducting my monthly premiums, I was advised that my policy had Lapsed!!! on the 12 of January 2015 and yet my account on the 28th of the same month January was debited, ever since I have been calling CallSure trying to get my policy reinstated without any waiting periods or treating it as a new policy but I have since had no luck.<br> <br> Below are the number of times where I have been contacting Call Sure:<br> 1st Call - 21/04/2015 @ 10:00am Spoke to Collen <br> 2nd Call - 05/05/2015 @ 13:36pm Spoke to Joel<br> 3rd Call - 22/05/2015 @ 13:26pm Spoke to Leilani<br> 4th Call - 12/06/2015 @ 10:18am Spoke to Joel<br> <br> Every time of these calls I'm being put on hold for more than 30minutes and they always promise to get management to call me back but they never do. I have reached that level where I do not want insurance with them but want all my monies that I have paid from day 1 of taking the insurance. i'm really not happy with them.