CELLPHONE CLAIM (CALLSURE)

<p>I reported my lost cellphone to callsure insurance company, they requested me to pay the excess money for the handset the offered to me, (Samsung A7).The lady who is handling my claim she later called me and tell me that the handset they offered me is not available in the country(South Africa).I asked her how can they offer something wich is not available in the country.She told me that i can go to any MTN store and check if they have the same handset. i went to MTN 14th avenue and MTN Keyewest i found that they have the handset.i called to inform her about the availabity of handset.She told me that they dont buy handset from MTN since they are not their service providers.I am now frustrated because this lady she doesnt take me seriuos as their client.During my frustration i even went to their office in Sandton.She told me why i came to their office without notice,i told her is because im frustrated with the whole process.she keeps on changing her promise,she doesnt keep promises.Actually she is a ****. The lady`s name is Khethiwe Thovhakale, contact no, ********** , call center no: ********** 444.CALLSURE INSURANCE: REF: ********** 501089</p> <p> </p> <p>PLEASE HELP,FRUSTRATED CLIENT</p> <p>L.M SEABE</p>