CALLSURE UNPROFESSIONAL SUPER SLOW SERVICE

I sent my phone to Callsure a month ago for repairs on the 20th July 2015. After three weeks I called to find out what's happening because nobody bothered to call me. At first I was told that they can't find my phone on the system. I called again the following day and I was told it's there but it's beyond repairs so they need an excess of R494.47 to order the replacement which I gladly paid the very same day , that was the 5th August 2015. I called again on Monday 17th August to track the progress I was told that the 14 days haven't passed I will be getting my phone definitely yesterday the 19th . I waited yesterday, no phone call, no e-mail did I ever receive as to why the phone was not delivered. <br> <br> I just called again this morning and the consultant says they still haven't received the phone. Now I'm confused as to how do you people count days then. Cause it's been a month already which is 20 days. And I'm still getting stories. I asked to speak to the manager and I was told she's busy on phone. I need my phone the latest tomorrow or else. This is unprofessional and unacceptable.