BE CAREFFUL OUT THERE

I have been paying callsure for a phone insurance for the past two years ever claimed before. For the first time i needed to claim, my phone made contact with water and the screen went blank. Finding a number to call callsure took me 3 days , Mtn the company that recomended callsure to me did not have a number for me to call. I finally found out that callsure was underwritten by hollard, i phoned hollard and they gave me a number to call saying they no longer do business with them. I phoned and was told to email documents and I did, received aknowledgement immediately, from there the service went down the drain. My phone was fetched by a courier company and a week after the phone was taken, i emailed asking for progress. I was told they will get back to me. I emailed reminding them of my query, only response i got was a ticket number and told i would be dealt with in 24 hours and 24 hours came and went and still no response. I phoned to aks again and I was told, the phone is ready and i needed to pay excess and i asked how i would have known if no one told me, they blamed their technical team, saying they should have told me. I was sent an email staging that i needed to pay R2 800 for the phone to be fixed. I phoned and queried this and was told it was an error, i will pay 10% of that money R280. I deposited the money and sent proof of payment.Aknowledgement was sent and nothing about when to expect the phone. I phoned and was told , yes they got the money and the phone will take u 7 to 14 working days to fix. Its only when i phone to ask that i get told anything.

This company has one person who works as a call centre operator, this company does not even have and address nor a website. Only God knows if i will get my phone back.