Bad Bad Service!!!!

My phone was collected on Tuesday 10 November 2015 for repairs to be done on my shattered screen. I was informed that it would take 4/5 working days to complete the repairs and having been after having to enquire, more than a week later as to why my phone had not been returned, I was informed at the first occasion that repairs were still underway and on a second occasion, a day after i had been told that repairs were already underway, I was told that an access amount was payable and that i would receive an email from the repair centre with banking details etc. <br> Today, almost 3 weeks since my phone was collected, i called callsure again as i am yet to receive the email from the repair centre and i still havent received it.<br> it is totally unacceptable that i should not have my phone for more than 3 weeks in circumstances where I was told repairs take 4/5 working days, I dont get any progress reports from Callsure or the repair centre and had it not be for my own enquiries, no one at Callsure would do anything about my phone.<br> I am frustrated and disappointment and would not recommend anyone to take out a policy with them, I am going to cancel my policy and seek and alternative insurer