Worse dealership

I bought a BMW 320i from a guy called Richard at callabee automotive in Roodepoort . He gave me the booklets etc the day I collected the car and put it in the leather folder in the cubbyhole. More than a year later I took the car to trade it in and when I took out the books the was no service book . I contacted Richard and was told with a don't care attitude they sold me the car without a service book . I was told , he doesn't know why I contact him , what must he do . I was not informed the car had no service book , I was made to believe it had one . He doesn't even offer to help me get one . He had the ordasidy to send me the contact details of the Ombudsman.......... People stay away from these people . They are dishonest , no service and don't give a damn about what they sell you and how they treat you afterwards