Worst online experience ever !

I ordered an item online and paid for standard delivery of R100 ( should take 3-7 business days ) . The 7 days had passed and I called Call it spring to enquire as to when to expect my order . The lady whom I spoke to said that they only have 1 shipping day for all their goods at the end of the month and I had to wait till then . When I argued and said that I had paid R100 for it to be delivered within a working week she said there’s nothing she can do . I waited and at the end of the month ( about 2 weeks later ) I still had not received anything . At this point I sent a string of emails to them only to realise that they had forgotten about my order completely and they had no stock of my bag . They still refused to refund me , spent another week trying to source the bag ( which they had gotten eventually from the east gate mall store ) and shipping it to me . The delivery company ( aramex) was excellent ! They delivered the bag 2 days after receiving the parcel so no issues on their end . It took about 45 days to receive my order . They gave me R100 voucher as a sorry but I probably will never support their online store again !