No response received on query

We stayed at the Spa in December last year and should have stayed for 3 nights. We decided to leave 1 day earlier and the employee at the front desk at the time advised us to contact \Malcolm"to find out if we could perhaps be refunded the additional day. We have been trying since Feb 2015 to get Malcolm to respond to us but all he does it read our emails and doesn't bother further than that. Poor customer service without a doubt. I will never be staying there again"