unhappy customer

Hello Peter

This morning I called Calistos Melrose to place an order and I was told that my order is R64. She asked my name and I told her its Pat she then said her system shows Jenine then I told her that Jenine is no longer with the company I said to the lady she can deliver and send a card machine and new menu cause the one I have its out dated.

She then send the delivery without the new menu and I was charged R84 instead of R64. I called her and asked her why am I charged R20 extra she said its for delivery. i asked her why was I not told that they charge delivery she said because my company is not ordering for the first time, I said I'm not the company I'm Pat and she should have told me that I will be paying for delivery. She was very rude and hung up on me. I got so crossed and dialed again and this time the phone rang for too long and finally the guy answered and I said I need to speak to the lady who takes orders on phone. I was told to hold the line. I had to hold for 3 minutes before he told me that she's busy. I said to the guy that lady is rude she hung up on me and she didn't even send me the new menu as asked and I know that shes not busy she's just ignoring me. The guy just said sorry mam but she's busy. He couldn't even apologize on he behalf. The Calistos is in Melrose and their number is ********** pity the never even introduce themselves when answering the phone.

I'm so unhappy right now I even lost my appetite.