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robash.n robash.n

1 reviews | Active since Jul 2016

06 Jul 2016, 09:47

Father's Day Celebrations Ruined by Calisto's preference to serving Whites prior to Indians!

<p>My family and I went to celebrate Father’s day at Calisto’s. We ordered our starters that consisted of Chicken Livers, Squid Heads and one other item, garlic bread. Needless to say there were 3 other White groups that arrived after us that were served prior to us. 45 minutes later we asked for our starters and the waiter response was that some meals take longer than others and that is the reason for our long wait. I looked at him and asked: "bread that you have served all the other tables that arrived after us takes longer to prepare". He did not respond. We asked to speak to the manager who chose to address my daughter and totally ignored the adults at the table. Did not even apologise for anything. Few minutes later only the squid heads arrived out of the 3 options that were supposed to be served. We had that dry ... 15 minutes later our order arrived with fries instead of vegetables. Note still not complete starters... Still no accountability. There was a white Lady in a black suite and the White Manager that was so badly behaved that stood at the front laughing as we paid for our drinks and dried squid, garlic bread and left. The service was awful. I immediately called the head office and spoke to Chris ********** who assured me that he will resolve the matter; I should please not post this on Hello peter. He even seemed disgusted at what I had to say. To date I have had no calls. I truly understand that things can go wrong having waited over an 1 hour shows that my family and I was patient enough, especially on a busy day as Father’s day, Calisto's there is no room for ****** behaviour in SA. I refuse to be served 3X later because of the colour of my skin. Your waiter’s excuses of foods generally take longer to prepare. What was your reason for serving everyone that arrived after bread and totally ignoring us? Oh yes when we did complain we were handed 1 roll each oppose to everyone else that was served a basket of roll on their tables.</p> <p>Truly Sadden by Calisto's New Market and Head Office for not regarding this as a matter of priority. Chris : rule number one in Customer Service DONT MAKE PROMISES YOU CANT KEEP!</p> <p> </p> <p> </p>

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robash.n robash.n's update28 Jul 2016, 12:14
Reviewer Update

Guess the truth has Silenced you Calisto's