

Calistos Portuguese Restaurant Gold Reef City
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Pathetic service. I was overcharged by their waiter. I was promised a refund within 24 hours which never happened. I was than asked to come in to collect my money. Who was going to pay my fuel bill as I do not reside in the area. The first manager who "assisted", resigned. After two weeks the second manager (Vincent) promised to do an EFT immediately if I sent him my banking details. I sent my banking information immediately but he failed to deliver on his promise. I called back after 24 hours and his story changed. Pathetic service and now again I am asked to drive to them to collect My Money owed to me. I want my money Vincent!!!! I am not just a nobody that you can take chances with!
1 reviews | Active since Sept 2026
Pathetic service. I was overcharged by their waiter. I was promised a refund within 24 hours which never happened. I was than asked to come in to collect my money. Who was going to pay my fuel bill as I do not reside in the area. The first manager who "assisted", resigned. After two weeks the second manager (Vincent) promised to do an EFT immediately if I sent him my banking details. I sent my banking information immediately but he failed to deliver on his promise. I called back after 24 hours and his story changed. Pathetic service and now again I am asked to drive to them to collect My Money owed to me. I want my money Vincent!!!! I am not just a nobody that you can take chances with!
1 reviews | Active since Nov 2023
It was terrible! Old cake, not the display cake as they tried to make us believe. The slice looked nothing like the display cake. They took the display cake to make you think that is were they cut the slice from. instead gave old cake from the kitchen fridge. When we pointed it out they denied it. They brought the full cake back by mistake and we saw. Waiter lying and entertaining his colleagues at our expense, making us idiot and them laughing at us. Didnt want to change our order because he already punched it into the till,for a slice of cake, that was not collected from display or cut yet. Management not knowing what was happening as they were 'busy with paperwork'. Tried to gaslight me. Denial till they got caught. Bad representation for Carlistos franchises and restaurants in general. Who knows what they put in our food or what they do in the kitchens.
1 reviews | Active since Nov 2023
It was terrible! Old cake, not the display cake as they tried to make us believe. The slice looked nothing like the display cake. They took the display cake to make you think that is were they cut the slice from. instead gave old cake from the kitchen fridge. When we pointed it out they denied it. They brought the full cake back by mistake and we saw. Waiter lying and entertaining his colleagues at our expense, making us idiot and them laughing at us. Didnt want to change our order because he already punched it into the till,for a slice of cake, that was not collected from display or cut yet. Management not knowing what was happening as they were 'busy with paperwork'. Tried to gaslight me. Denial till they got caught. Bad representation for Carlistos franchises and restaurants in general. Who knows what they put in our food or what they do in the kitchens.
Hellopeter has tracked Calistos Portuguese Restaurant Gold Reef City across 6 reviews. Calistos Portuguese Restaurant Gold Reef City hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Calistos Portuguese Restaurant Gold Reef City? Write a review to help others decide.
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