Appalling Service at Calendar Printing

Item: calendar printing
Rating: 1

I got in touch with a printing company based in Johannesburg, South Africa regarding the printing of my business cards. The reason for choosing them initally was that they seemed fairly priced and with the added benefit of delivering to you free of charge will have most people coming to them for business. However, when I started to converse with them via email, the story changed. Initially they sold on the fact that payment would be made upon delivery, but once I started discussing the terms, it changed. I was infomed to pay a 60% deposit and the balace upon delivery ( which is completly reasonable). I thus opted to may them the funds, in full as I did not want to make two seperate payments (probably an error on my part in retrospect.) Now to where things get interesting. I contacted them via email, with proof of payment attached and requested that they send an email in return to confirm that payment was received and that my product would be delivered as per our conversation on Friday, the 11th of November '16. They promised that if I make payment and send proof then they would have the cards deliverd on the following Monday. That Monday came and went, despite my relentless emails and phone calls I had no response, which to me is just beyond unprofessional. The Tuesday, after yet again relentless calls and emails, I got hold of them and they said that proof of payment was not recieved. This started to anger me which also was fueled by MY constant attemtp to reach them and their absolute lack of professionalism in trying to make any effort to get in touch with me. The same thing continued on Wednesday, only having them answer my call (no attempt to contact me, but me constantly chasing them). Finally, I demanded that I speak to their manager and he promised me that delivery would be made today the following day. Thursday morning came and yet I still heard nothing from them regarding delivery time. Yet again, I called them and requested to speak to the manager. He informed me that it would be deliverd today. When I kindly asked him a time frame as I needed someone present to receive the package he said it would be done by 15h00, a rather large time window as this was inquired at 10h00 this morning. However, I left it at that and just accepted as my moral had been tapped by this company. As I write, it is 19h11 and still no delivery and no attempt as to apologise and reconsile. Tomorrow is Friday, if this is not finalised then I wait the entire weekend until Monday to which the whole cycle is repeated. To make matters worse, I needed these cards as I was to have meetings in Cape Town. I am in Cape Town as I write this and now once delivery has been made, in Johannesburg, an additional expense has to be made to courior it down to Cape Town, to make it usefull in the aid of networking. If you desire having your cards printed or anything for that matter, please I urge you, STAY AWAY FROM CALENDAR PRINTING in Johannesburg South Africa. Kind regards, One depressed client

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