They Owe Us Deposit

Good day

My name is William Seitshiro, my wife’s Name Is Famour Seitshiro. I am writing this email as a form of complaint, regarding our treatment from Calbus after we have vacated the property that we had been renting for a year. Our agents name was Nompunelelo, according to callbus properties website have full name is Nompunelelo Biyela, should it not be hey, I stand to be corrected. However, her contact details are ***.

To start from the beginning, when we found the property online, property 24. Our agent told us that we can go and view, however she won’t be there and a security guard will take us in the house or apartment. When we arrived the security guard stood outside as we walked around the apartment, and seeing that we like the space in the apartment We decided to take it however our condition was that it gets painted before we move in, And we were told that it will be painted.

The first problem that we had when we moved in, The apartment was not painted, the second problem that we had was that the tap in the bathroom was not working. The third problem that we had was that the toilet in the bathroom was not properly locking the water so would have to regularly make sure that it stops running. The fourth problem that we had was that the tiles in the first small bedroom when you walk in the house on your right, were broken and the tiles in the living area they were not well fitted and they were damaged by water. There was nothing blocking wind or air, also water from the door of the balcony, Also the very same door at the balcony was broken by the handle outside. The other problem that we notice which is the fifth problem Was that the tap at the kitchen kept on tripping water so we also had to make a plan regarding that.

To top that up, there was no one from call bus to come and To show us around the apartment, and look at all the damages that where in the apartment before occupation. They just told us that someone came because at the time that they were available both my wife and I were at work and it was inconvenient for the agent. Which is improper, and highly rude, not forgetting unprofessional.

According to the rental housing tribunal, The obligation of a land owner is to provide the premises in a reasonable state of cleanliness and provide and maintain the premises in a reasonable state of repair having regard to the age and corrector of the premises and the Pelaw during which the premises are likely to remain habitable and available for residential purposes and comply with all requirements in respect of buildings, health, and safety under any legislation so far as they apply to the premises.

The apartment was not well cleaned when we moved in, my wife and I had to clean. Over time, we noticed that the switch in the small bedroom was broken and it was hard to press. Also Willow bush village, decided to start renovations and every time when they renovated they would make noise they would leave the place dirty and our agent never properly communicated to us the dates of when they would be working which was inconveniencing me because I work at home. When they change the electricity system it affected us greatly, because we had to stay throughout the night without electricity and we had an 1 year old who dependent on warm milk.

There was always no communication at all from the agent whenever there is no electricity in the area or even water in the area which was not a cooling is fault but the area in itself had a problem, would always have to figure things out by ourselves which was inconvenient. I’m saying this because I want you to see the agent that we had.

When we realise that our lease was about to expire, We tried to communicate with our agent but even she didn’t know when our lease was expiring. Therefore we had to find a place quickly so that we can relocate from the premises that we were living in.

After we had left, barely 2 days later. A lady whom we don’t know her name contacted me and asked me about a Router that was in the apartment, keep in mind when we moved in there was no Rueter in the apartment, we had to get rain services for Wi-Fi. However she spoke to was as if we have ****** it and now it looks like we are liable to pay for that Router Whilst it was not there. She showed me a hose which my wife and I used to wonder what that horn was about. The hole was coming into the small bedroom and she said to us that was a boot on the apartment where as there was no Router.

Later after that, we have been told about the damages in the property which we are not liable for. And they treat us as if we are the ones that broke the apartment.

Keep in mind, when we were leaving or vacating the apartment there was no one from coal bus not even our agent to come in and see how we are leaving the property. My wife cleaned the property and we were given instructions to leave the keys with the security guards where initially we found the keys.

This shows us that this company is not really interested in meeting their clients so that they can see the property they are moving into a vacating isn’t proper condition, however it shows us that indeed they want to keep the deposit money so that they make sure that they can accusers for the things they themselves are not sure about.

according to rental housing tribunal failure to refund the deposit is an unfair practice.

Honestly, my wife and I were good tenants. We paid everything on time even before the 31st of every month. We paid rent on the 20th of every month, we paid water in storage on the 20th of every month. We kept the property clean always, and when our agent needed to send people to come and view the apartment we make sure that we show those people around in a clean apartment. Even when we noticed that our agent is not helpful we were patient. However to be treated with such an unfairly actions towards us it’s a ***ardly act by call bus.

According to your policies, after 20 days we are supposed to receive our deposit. Baggie in mind we recognise and we know that when a company received deposit they’re supposed to invest it. However after much communications from my wife we realise that call but he’s not interested in giving us our deposit As if we were not their Client.