Very bad service received

<p>I ordered a Blueberry sponge cake of Winie the Pooh for collection at Cakes for Africa on for collection on the 15th of June 2016 for the amount of R730.00. I then got there on the day of collection and found that the cake was not properly done. There was a problem with the height of the cake , it was too small. They then said they will fix it i must wait for it. I then had to wait for 1hour and 30 min for them to redo it.</p> <p> </p> <p>Then the following day when I cut the cake during my daughter's birthday party i find that they have put 2 layers of an ordinary cake at the bottom of the cake to make up for the layers that they did not put in the first time. What they did was to put the sponge and then put blueberry jam thinking i will not see the difference. The top layers and the bottom layers did not taste the same yet alone look the same, I could actually taste the diffence between the two.</p> <p> </p> <p>Then on sa****ay I went to Cakes for Africa to complain about it then all I got was bad attitude from the owner and the one of the managers. I firstly spoke to the owner and she told me that there's no such thing why am I the only person complaining amongst 50 people who have bought the cake from them. And when I demanded she give me half for the money back since they did a half job she said she will never do that because I have eaten the cake. And my question to her was since I had a party for the kids was I suppose to send them away without the cake? She said thats not her problem and she's not going to do anything about it. She then decided to leave me at the front counter without finishing the conversation. I waited there for 30 min without any reponse from her or any of the managers. The employees kept on calling the manager but they did not want to come to attend to the matter and then when they called the owner again she said she was done talking.</p> <p> </p> <p>Then one of the managers came there pretended as if they dont even see that I am waiting for their assistance while he was busy doing other things until I had to ask him if he is the manager and he said he yes is one of them and his name is Wenner. When i explained to him again the situation he just said he's not going to help me because the cake has already been eaten.</p> <p> </p> <p>My problem is these people there at Cake for Africa they think they are clever and they are giving a very bad service to clients. Firstly they thought I wouldnt notice that they gave me a **** of a cake and secondly when I went to complain they gave me a ******* of service they did not want to even adhere to the problem at hand. They keep on asking where is the rest of the cake? My question to them is: How was I supposed to know that they did a nonsence of a cake without me cutting it and was I supposed to cancel my child's party because of the cake or even not give the kids the cake because they gave me *******?</p> <p> </p> <p>I want my R730.00 refunded because I did not pay that much money to get a ******* of a cake and ****py service that I received from the owner and the manager. I was willing to be refunded half of the money but they have showed me that they dont have any customer service and the fact that I am a paying customer it doesn't matter to them, they have infrindged on my customer rights. So I demand a full refund from them, they must give me my R730.00. I did not get my money's worth.</p>