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WE ORDERED AN ULTRAMEL CUSTARD CAKE ON 12 NOVEMBER 2020. WHAT WE WERE GIVEN WAS A CAKE THAT CONTAINED YELLOW ICING WITHOUT ANY TRACE OF CUSTARD. WE WENT BACK ON 17 NOVEMBER TO COMPLAIN ABOUT THE END PRODUCT THAT DID NOT MEET EXPECTATIONS BUT THE OUTLET MANAGER, CLAIRE, WOULD NOT ATTEND TO US, INSTEAD, SHE TOLD HER WORKER TO TELL US THAT INDEED THAT CAKE HAD CUSTARD. THE WORKERS TRIED TO EXPLAIN THAT THE CUSTARD WAS HOMEMADE AND THEREFORE WOULD NOT TASTE AS EXPECTED.

EVEN A SMALL CHILD REFUSED TO EAT THE CAKE BECAUSE THERE WAS NO CUSTARD AS EXPECTED. WE HAVE BEEN BUYING CAKE FROM THIS OUTLET AND ARE VERY DISSAPOINTED WITH THEIR ATTITUDE AND AFTER-SALES SERVICE. WE HAVE BEEN ****** OF THE R350 THAT WAS PAID FOR THIS UNACCEPTABLE CAKE.