1 reviews | Active since May 2025
Spoiled wedding cake
We are very much disappointed and regret why we have chose to buy cake from Cake zone for our special day. We bought a wedding cake from cake zone Rustenburg Mall for our wedding, which was on the 26/04/2025, the cake costed us R6500. We were suppose to collect the cake on the 25/04/2025 afternoon but we couldn't. We collected it on the 26/04/2025 in the morning, the wedding was going to be two days and on the third day which was the 28/04/2025, we cut the cake and we found that the cake was full of black spots and tasting funny when we investigated and found that the cake was rotten full of mold, we could not eat the cake. We reported the matter and they ask that we bring the cake to them for investigation. We took the cake to them and they said, it is our fault we should have eaten the cake by then. They then send a WhatsApp that we must come and collect the same spoiled cake or they will through it away. I don't wish for any one to go through what we went through and loose his/her hard eared money. I won't recommend cake zone Rustenburg mall for anyone.
Thank you for bringing this matter to our attention. We sincerely apologize for the distress and disappointment caused by your experience with our wedding cake on such a special occasion. We understand how important this day was for you, and we deeply regret that we did not meet your expectations.
Please allow us to express our sincerest apologies for the inconvenience and emotional distress this has caused. A wedding cake is a central part of a wedding celebration, and it is unacceptable that yours was anything less than perfect. We are currently reviewing our processes, particularly around storage and quality checks, to ensure such incidents do not happen again.
We acknowledge your concerns regarding how the situation was handled when you returned the cake, and we will address this with our Rustenburg Mall team. Regardless of the timeline, your concerns should have been treated with more empathy and professionalism.
Thank you
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologize for the distress and disappointment caused by your experience with our wedding cake on such a special occasion. We understand how important this day was for you, and we deeply regret that we did not meet your expectations.
Please allow us to express our sincerest apologies for the inconvenience and emotional distress this has caused. A wedding cake is a central part of a wedding celebration, and it is unacceptable that yours was anything less than perfect. We are currently reviewing our processes, particularly around storage and quality checks, to ensure such incidents do not happen again.
We acknowledge your concerns regarding how the situation was handled when you returned the cake, and we will address this with our Rustenburg Mall team. Regardless of the timeline, your concerns should have been treated with more empathy and professionalism.
Thank you
Best regards,