Refund policies

I would like to lay a complaint regarding the refund policies of cake zone. I paid a deposit yesterday for a cake I will need in the 7th of July at their westgate branch, I then changed my mind as I want to go with a different provider. I contacted them after reading their refund policy on their website which clearly states refunds are applicable. I was then told they do not refund as the receipt says the money will be used to buy materials for the cake to be made. Their website says nothing of such a policy and states that if u make the request weeks prior you will receive a full refund and only if the request is made closer to the date that one will not get their refund or may get a portionof it. I would like to point our that this is misrepresentation at best as it is easy to miss a fine print on a receipt. Secondly my cake is for the 7th and so there is no way that the materials for it have been bought and such I should be able to get my money back. The policies should be explained if a person is making a deposit, pursuance to TCF act - outcome no 3, their information is not clear in relation to what's on the receipt and the website.