DR
Dikeledi R
1 reviews | Active since Dec 2024
07 Jun 2025, 09:56
Peppermint cake
It was my husband's birthday on the 4th I decided to go buy cake at cake zone,I saw peppermint cake and knowing how much he loves peppermint I took it but when we ate the cake I was sooooo disappointed they used choco chip for decor they used green food coloring there's a touch of mint the cake wasn't what I expected at allðŸ˜.they should have said chocolate cake with a touch of mind
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Cake zone's replyOfficial
09 Jun 2025, 10:48 Good Morning Ms. Ramokone,
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate your feedback and are very sorry to hear that our peppermint cake did not meet your expectations, especially on such a special occasion as your husband's birthday. We understand how disappointing it can be when a product doesn’t turn out as expected, particularly when purchased with such thoughtful intentions. Please accept our sincere apologies for any confusion caused by the cake’s presentation and description as the price tag label has stated that we use chocolate and vanilla sponge filled and topped with mint flavored cream.
At Cake Zone, we are always working to improve, and feedback like yours helps us better serve our valued customers.
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate your feedback and are very sorry to hear that our peppermint cake did not meet your expectations, especially on such a special occasion as your husband's birthday. We understand how disappointing it can be when a product doesn’t turn out as expected, particularly when purchased with such thoughtful intentions. Please accept our sincere apologies for any confusion caused by the cake’s presentation and description as the price tag label has stated that we use chocolate and vanilla sponge filled and topped with mint flavored cream.
At Cake Zone, we are always working to improve, and feedback like yours helps us better serve our valued customers.
Best regards,
Cake zone's reply09 Jun 2025, 10:48
Official
Good Morning Ms. Ramokone,
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate your feedback and are very sorry to hear that our peppermint cake did not meet your expectations, especially on such a special occasion as your husband's birthday. We understand how disappointing it can be when a product doesn’t turn out as expected, particularly when purchased with such thoughtful intentions. Please accept our sincere apologies for any confusion caused by the cake’s presentation and description as the price tag label has stated that we use chocolate and vanilla sponge filled and topped with mint flavored cream.
At Cake Zone, we are always working to improve, and feedback like yours helps us better serve our valued customers.
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate your feedback and are very sorry to hear that our peppermint cake did not meet your expectations, especially on such a special occasion as your husband's birthday. We understand how disappointing it can be when a product doesn’t turn out as expected, particularly when purchased with such thoughtful intentions. Please accept our sincere apologies for any confusion caused by the cake’s presentation and description as the price tag label has stated that we use chocolate and vanilla sponge filled and topped with mint flavored cream.
At Cake Zone, we are always working to improve, and feedback like yours helps us better serve our valued customers.
Best regards,