1 reviews | Active since Mar 2022
Not happy about cakezone Denlyn.
I went to cake zone to order a cake n they give me an old cake. When I go back to the shop the lady told me that there is nothing they can do about the cake because they cant even do an investigation because I never came back with the cake but I couldn't came back with it because the cake was going to limpopo. I send them pictures of the cake to show them how damage the cake was. I sent them pictures and no one is responding to me.
The springs are not equal The top cake it was too heavy for the bottom I think you put your icing sugar while the cake its still hot. it was melting. And the cake it wasn't nice at all , it tasted like n old cake. The cakezone mamelodi Manager he is not Answering my calls and my massages.
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you encountered with your order from our Denlyn store.
It is very disappointing to learn that the cake did not meet your expectations and that you experienced challenges in getting assistance when you reached out. We sincerely apologize for the inconvenience caused and the frustration this situation must have caused you.
We take your concerns very seriously, especially regarding the freshness, quality, and design of the cake. Your feedback has been escalated to our team to investigate what went wrong and why your concerns were not addressed in a timely manner.
We want to make this right for you and restore your trust in our services.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it up to you.
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you encountered with your order from our Denlyn store.
It is very disappointing to learn that the cake did not meet your expectations and that you experienced challenges in getting assistance when you reached out. We sincerely apologize for the inconvenience caused and the frustration this situation must have caused you.
We take your concerns very seriously, especially regarding the freshness, quality, and design of the cake. Your feedback has been escalated to our team to investigate what went wrong and why your concerns were not addressed in a timely manner.
We want to make this right for you and restore your trust in our services.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make it up to you.