I ordered a birthday cake the decoration was good but the cake sponge was stale and dry, the fondant was sticky and slimy, i tried to lodge a complain on their social media account but the response had no remorse it was sarcastic

I ordered a birthday cake the decoration was good but the cake sponge was stale and dry, the fondant was sticky and slimy, i tried to lodge a complain on their social media account but the response had no remorse it was sarcastic. They didn't even bother to ask for my contact details in order to investigate the matter. I'm very disappointed.