MM
Mirriam M
1 reviews | Active since Aug 2024
29 Aug 2024, 07:48
I
If it was possible i would give Tsakane mall Cake zone a rating of negative 0.Ordered a cake in 2023 for my son's birthday worth R1400.It was very stale and dry on the inside.Spoke with the manager on whatsapp but there was no resolution.I was not even compensated a cent.Stay away from this company otherwise you will regret it.Total waste of my hard earned money that went straight to their pockets!!
Helpful (0)
Replies (1)0
Replies (1)
Cake zone's replyOfficial
24 Sept 2024, 07:43Good morning Mirriam
Thank you for bringing this to our attention. We sincerely apologize that your experience with us did not meet your expectations, especially on such a special occasion as your son’s birthday. We take all feedback seriously and are committed to ensuring the quality of our products and customer service.
We regret that there was a lack of resolution when you contacted us initially. We would like the opportunity to make things right. Please reach out to us directly at *** or visit our store, and we will work to address this issue as quickly as possible.
Your satisfaction is important to us, and we hope to restore your trust in Cake Zone
Thank you for bringing this to our attention. We sincerely apologize that your experience with us did not meet your expectations, especially on such a special occasion as your son’s birthday. We take all feedback seriously and are committed to ensuring the quality of our products and customer service.
We regret that there was a lack of resolution when you contacted us initially. We would like the opportunity to make things right. Please reach out to us directly at *** or visit our store, and we will work to address this issue as quickly as possible.
Your satisfaction is important to us, and we hope to restore your trust in Cake Zone
Cake zone's reply24 Sept 2024, 07:43
Official
Good morning Mirriam
Thank you for bringing this to our attention. We sincerely apologize that your experience with us did not meet your expectations, especially on such a special occasion as your son’s birthday. We take all feedback seriously and are committed to ensuring the quality of our products and customer service.
We regret that there was a lack of resolution when you contacted us initially. We would like the opportunity to make things right. Please reach out to us directly at *** or visit our store, and we will work to address this issue as quickly as possible.
Your satisfaction is important to us, and we hope to restore your trust in Cake Zone
Thank you for bringing this to our attention. We sincerely apologize that your experience with us did not meet your expectations, especially on such a special occasion as your son’s birthday. We take all feedback seriously and are committed to ensuring the quality of our products and customer service.
We regret that there was a lack of resolution when you contacted us initially. We would like the opportunity to make things right. Please reach out to us directly at *** or visit our store, and we will work to address this issue as quickly as possible.
Your satisfaction is important to us, and we hope to restore your trust in Cake Zone