NN
Nomsa N
1 reviews | Active since Jul 2025
08 Jul 2025, 14:57
I bought a cake on Sat Amarula flavour it was bad it’s old not fresh and it’s not first time buying their cakes especially Amarula i bought for my grandota s birthday to eat with her school mates here home it tasted somehow couldn’t eat without drinking l
I bought a cake on Sat Amarula flavour it was bad it’s old not fresh and it’s not first time buying their cakes especially Amarula i bought for my grandota s birthday to eat with her school mates here home it tasted somehow couldn’t eat without drinking liquid same time. I think they wrong expired date deliberately knowing we will buy seeing not expired trust me im not happy im 56 old woman I unemployed I sacrificed took my money buy that I sent them email no respond I called I sent WhatsApp all they can say they are sorry they will make sure it doesn’t happen again I have fotos of that cake including receipt
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Cake zone's replyOfficial
18 Jul 2025, 11:33Thank you for bringing this to our attention, and please accept our sincerest apologies for your experience with the Amarula cake you purchased on Saturday. We are truly sorry to hear that the cake did not meet your expectations, especially on such an important occasion like your granddaughter’s birthday.
We understand your frustration, especially considering this was not your first time supporting us. Your loyalty means a great deal to us, and it is deeply upsetting to know we have let you down.
Please be assured that we take your concerns very seriously. We would never knowingly sell expired or poor-quality products, and we are launching an internal investigation with our bakery and quality control team to ensure this never happens again.
Cake zone's reply18 Jul 2025, 11:33
Official
Thank you for bringing this to our attention, and please accept our sincerest apologies for your experience with the Amarula cake you purchased on Saturday. We are truly sorry to hear that the cake did not meet your expectations, especially on such an important occasion like your granddaughter’s birthday.
We understand your frustration, especially considering this was not your first time supporting us. Your loyalty means a great deal to us, and it is deeply upsetting to know we have let you down.
Please be assured that we take your concerns very seriously. We would never knowingly sell expired or poor-quality products, and we are launching an internal investigation with our bakery and quality control team to ensure this never happens again.