I am writing to express my dissatisfaction with the service and quality of the cake I received from Cake Zone at Daveyton Mall

I am writing to express my dissatisfaction with the service and quality of the cake I received from Cake Zone at Daveyton Mall. I collected my cake on January 3, 2026, two hours later than agreed, which caused inconvenience for my family event. The cake was also not fresh and did not taste flavorful as confirmed by both myself and your staff. Despite this, They told me they would give me a standard cake valued at R90 as compensation while they investigate, which is not acceptable given that I paid R1200 for the original custom cake. Additionally, I was sent a photo of the cake placed on the floor, which is unhygienic and they told me that the cake had no issues, the R90 cake is the only thing they can offer and they will send back the cake, I cannot accept a cake that has been transported between the store and bakery over several days.