1 reviews | Active since Oct 2025
Horrible service. Punch of ******* too
I am absolutely furious with the experience I had today, 10 October 2025, at around 12:00 PM at Cake Zone, Pan Africa Mall. The cashier who assisted me not only got my order completely wrong but also displayed a disgusting attitude — rude, dismissive, and unprofessional.
What makes this worse is that after I left, I realized I had forgotten one of my items on the counter. I immediately sent someone back to collect it, and the same cashier arrogantly claimed she “didn’t know” about it, then changed her story and said another customer took it. This is completely unacceptable.
I demand that you review your CCTV footage immediately to verify what happened. I have been a loyal customer who regularly buys from your store because I genuinely enjoy your products, but I refuse to support a business that employs ******* and staff who cannot do their jobs properly.
This matter needs to be taken seriously and resolved as soon as possible. I expect a response and clear action to be taken against the cashier involved.
We sincerely apologize for the experience you had at our Pan Africa Mall branch. This is not the level of service we aim to provide, and we truly regret that your visit left you feeling this way. We take your feedback very seriously. Our management team is already reviewing the incident and the CCTV footage to understand exactly what happened. Appropriate action will be taken based on our findings. Please send us your contact details via whatsapp *** so we can update you directly and ensure this matter is resolved to your satisfaction. We value your loyalty and appreciate you bringing this to our attention, it helps us improve and uphold the service our customers deserve.
We sincerely apologize for the experience you had at our Pan Africa Mall branch. This is not the level of service we aim to provide, and we truly regret that your visit left you feeling this way. We take your feedback very seriously. Our management team is already reviewing the incident and the CCTV footage to understand exactly what happened. Appropriate action will be taken based on our findings. Please send us your contact details via whatsapp *** so we can update you directly and ensure this matter is resolved to your satisfaction. We value your loyalty and appreciate you bringing this to our attention, it helps us improve and uphold the service our customers deserve.