Horrible service from the head office and the quagga branvh

Horrible experience with them. Contacted them wanting a cake for my mom’s 50th birthday and my brothers 23th birthday which are on the same week . Biggest mistake I’ve ever made. I arranged with Michelle on WhatsApp and sent pictures and messages I wanted on the cake. I paid deposit and confirmed on the day before collection if everything was in order. They said yes. I went the following day only to find the name on my brother’s cake wrong. On my mother’s cake, it was just plain, none of the messages and accessories I requested were added. This was on the day of the party. They said they couldn’t assist me any how and they had no refunds. There’s nothing they could do. This was cake quagga. I had evidence of the requests I made on WhatsApp but nothing. The surprise to my mother ended up finding out even though it was supposed to be a surprise. After putting on a fight, going through the trauma of dealing with rude staff that were giving me attitude and telling me there’s nothing they could do and it’s not their problem that I had a party on the same day, I asked them to just refund me I’ll go buy a normal cake from woolies which they still refused and said their bosses had knocked off at 15:00 during the week. I eventually just settled to taking the cakes, n spending more money to buy another cake for the party. Wouldn’t recommend them to my worst enemy. My mother’s and brother’s birthdays were ruined and I lost my money for horrible service.