KN
Karabo N
1 reviews | Active since Mar 2024
27 Dec 2025, 14:49
Horrible Service
Extremely Disappointing Service I am beyond disappointed with this bakery’s service. Our wedding cake arrived 3 hours late, which caused unnecessary stress and disrupted our entire reception timeline on what was supposed to be a once-in-a-lifetime day. There was poor communication, no proper updates, and no sense of urgency or accountability. A wedding cake is not just any order — it’s a key part of the celebration. Unfortunately, this bakery failed to deliver both on time and on professionalism. I would not recommend them for important events, especially weddings.
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Cake zone's replyOfficial
29 Dec 2025, 11:23Good morning
We are truly sorry for the delay and the stress it caused on such an important day. You are absolutely right your wedding cake is a key part of your celebration, and we regret that we did not meet the standard you deserved.There is no excuse for the lack of timely delivery and clear communication, and we take full responsibility for the disappointment this caused. We understand how upsetting this must have been, especially on a once-in a lifetime occasion.Your feedback has been taken very seriously and is being used to review and improve our delivery coordination and communication processes so this does not happen again. We would appreciate the opportunity to speak with you directly ***) and make things right if possible.Thank you for bringing this to our attention, and again, we sincerely apologize.
We are truly sorry for the delay and the stress it caused on such an important day. You are absolutely right your wedding cake is a key part of your celebration, and we regret that we did not meet the standard you deserved.There is no excuse for the lack of timely delivery and clear communication, and we take full responsibility for the disappointment this caused. We understand how upsetting this must have been, especially on a once-in a lifetime occasion.Your feedback has been taken very seriously and is being used to review and improve our delivery coordination and communication processes so this does not happen again. We would appreciate the opportunity to speak with you directly ***) and make things right if possible.Thank you for bringing this to our attention, and again, we sincerely apologize.
Cake zone's reply29 Dec 2025, 11:23
Official
Good morning
We are truly sorry for the delay and the stress it caused on such an important day. You are absolutely right your wedding cake is a key part of your celebration, and we regret that we did not meet the standard you deserved.There is no excuse for the lack of timely delivery and clear communication, and we take full responsibility for the disappointment this caused. We understand how upsetting this must have been, especially on a once-in a lifetime occasion.Your feedback has been taken very seriously and is being used to review and improve our delivery coordination and communication processes so this does not happen again. We would appreciate the opportunity to speak with you directly ***) and make things right if possible.Thank you for bringing this to our attention, and again, we sincerely apologize.
We are truly sorry for the delay and the stress it caused on such an important day. You are absolutely right your wedding cake is a key part of your celebration, and we regret that we did not meet the standard you deserved.There is no excuse for the lack of timely delivery and clear communication, and we take full responsibility for the disappointment this caused. We understand how upsetting this must have been, especially on a once-in a lifetime occasion.Your feedback has been taken very seriously and is being used to review and improve our delivery coordination and communication processes so this does not happen again. We would appreciate the opportunity to speak with you directly ***) and make things right if possible.Thank you for bringing this to our attention, and again, we sincerely apologize.