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Puseletso M
1 reviews | Active since Sept 2026
10 Sept 2026, 15:17
Horrible manager
Cake Zone opened a new stall in Sammy marks, sies there's a lady there I don't know if she's a manager, I asked to simply have a taste of their cake they put for Free, she was so rude even after I told her that I am buying. I just want to taste their black cake, she was like cake tasting has passed, they will resume tomorrow? Who wants to eat a cake that slept over besides I was buying Red velvet and I just wanted a taste of the chocolate. The way she refused and talking loud it was very disappointing
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Puseletso M's updateReviewer Update
10 Sept 2026, 15:18I was so embarrassed
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Puseletso M's update10 Sept 2026, 15:18
Reviewer Update
I was so embarrassed
Cake zone's replyOfficial
11 Sept 2026, 10:43Good moning Puseletso
We sincerely apologise for the experience you had at our Sammy Marks Cake Zone stall. We are very sorry that you were made to feel uncomfortable and disappointed when you simply wanted to taste our chocolate cake before making your purchase.
We will be addressing this matter with the staff member concerned to better understand what happened and to ensure that our customer-service standards are followed going forward.
We sincerely apologise once again and appreciate you bringing this to our attention. We hope you will give Cake Zone another opportunity to provide you with the friendly service and quality products we strive to offer.
We sincerely apologise for the experience you had at our Sammy Marks Cake Zone stall. We are very sorry that you were made to feel uncomfortable and disappointed when you simply wanted to taste our chocolate cake before making your purchase.
We will be addressing this matter with the staff member concerned to better understand what happened and to ensure that our customer-service standards are followed going forward.
We sincerely apologise once again and appreciate you bringing this to our attention. We hope you will give Cake Zone another opportunity to provide you with the friendly service and quality products we strive to offer.
Cake zone's reply11 Sept 2026, 10:43
Official
Good moning Puseletso
We sincerely apologise for the experience you had at our Sammy Marks Cake Zone stall. We are very sorry that you were made to feel uncomfortable and disappointed when you simply wanted to taste our chocolate cake before making your purchase.
We will be addressing this matter with the staff member concerned to better understand what happened and to ensure that our customer-service standards are followed going forward.
We sincerely apologise once again and appreciate you bringing this to our attention. We hope you will give Cake Zone another opportunity to provide you with the friendly service and quality products we strive to offer.
We sincerely apologise for the experience you had at our Sammy Marks Cake Zone stall. We are very sorry that you were made to feel uncomfortable and disappointed when you simply wanted to taste our chocolate cake before making your purchase.
We will be addressing this matter with the staff member concerned to better understand what happened and to ensure that our customer-service standards are followed going forward.
We sincerely apologise once again and appreciate you bringing this to our attention. We hope you will give Cake Zone another opportunity to provide you with the friendly service and quality products we strive to offer.