Even the apology cake was terrible

I bought a novelty cake for my sons birthday which was delivered on the 18th of May. It was dry and didnt taste of chocolate at all. I then received a link to review the cake from Cake Zone and I did. I then received a call which I thought was so sweet of them to do. I really liked thier customer care. They asked me to pick up an "apology cake" next time I was in store. I asked if I would need a ticket number and was told to just go in store and they would know what it was about. Fast forward to today and I only now have a chance to go pick on up and they need an invoice number. I don't have the invoice anymore. I tell them I was told to just come in store and give them my name. Nope, I must call head office and sort it out. So even the apology cake is a miss. Everything about this place is face value. The cakes look nice and taste of flour. The customer service looks good but I spend petrol money to go there myself and find nothing! Never again.