NS
Nompumelelo S
1 reviews | Active since Mar 2015
13 Dec 2025, 07:56
Don't ruin a special day by buying at cake zone
My son's father bought our son a cake for his birthday and it is stale. We let the soshanguve branch know of this and they say they have a no refund policy? So who is meant to eat cake that tastes like it has been sitting exposed in the fridge. The first red flag was the hard fondant but i ignored that. Tasting it sealed the deal. I'm really disappointed. For that price i was not expecting stale tasting cake with imitation cream.
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Cake zone's replyOfficial
19 Dec 2025, 10:27 Good Morning Nompumelelo
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to deliver, especially for something as important as a child’s birthday. While we do have a no-refund policy in place with terms and conditions. We take quality concerns very seriously, including freshness and taste. Your feedback helps us improve, and we sincerely apologize for the disappointment caused.
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to deliver, especially for something as important as a child’s birthday. While we do have a no-refund policy in place with terms and conditions. We take quality concerns very seriously, including freshness and taste. Your feedback helps us improve, and we sincerely apologize for the disappointment caused.
Cake zone's reply19 Dec 2025, 10:27
Official
Good Morning Nompumelelo
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to deliver, especially for something as important as a child’s birthday. While we do have a no-refund policy in place with terms and conditions. We take quality concerns very seriously, including freshness and taste. Your feedback helps us improve, and we sincerely apologize for the disappointment caused.
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. This is definitely not the standard we aim to deliver, especially for something as important as a child’s birthday. While we do have a no-refund policy in place with terms and conditions. We take quality concerns very seriously, including freshness and taste. Your feedback helps us improve, and we sincerely apologize for the disappointment caused.