TS
Tlhabanelo S
1 reviews | Active since Mar 2022
10 Sept 2025, 11:10
Disgusted
The most disgusting service i have every received from any establishment. Walked in and the cashier didn't bother to greet me because she was busy hackling for a bucket with one of the car guards that he not only claimed was a pee bucket and had put the bucket on the counter where the food is. Texted the whatsapp line and have been left on read. Despite following up.
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Cake zone's replyOfficial
10 Sept 2025, 12:15 Hi Tlhabanelo
Thank you for your feedback, and we’re very sorry to hear about your recent experience. What you described is completely unacceptable and not the level of service we aim to provide. Regarding your message on WhatsApp we sincerely apologize for the delay in response. The reason you were not immediately rep**** to is because the matter was being actively investigated internally, but we acknowledge that we should have kept you informed throughout the process.
We take both hygiene and customer service very seriously, and appropriate steps are being taken to address the incident with our team .
Thank you for your feedback, and we’re very sorry to hear about your recent experience. What you described is completely unacceptable and not the level of service we aim to provide. Regarding your message on WhatsApp we sincerely apologize for the delay in response. The reason you were not immediately rep**** to is because the matter was being actively investigated internally, but we acknowledge that we should have kept you informed throughout the process.
We take both hygiene and customer service very seriously, and appropriate steps are being taken to address the incident with our team .
Cake zone's reply10 Sept 2025, 12:15
Official
Hi Tlhabanelo
Thank you for your feedback, and we’re very sorry to hear about your recent experience. What you described is completely unacceptable and not the level of service we aim to provide. Regarding your message on WhatsApp we sincerely apologize for the delay in response. The reason you were not immediately rep**** to is because the matter was being actively investigated internally, but we acknowledge that we should have kept you informed throughout the process.
We take both hygiene and customer service very seriously, and appropriate steps are being taken to address the incident with our team .
Thank you for your feedback, and we’re very sorry to hear about your recent experience. What you described is completely unacceptable and not the level of service we aim to provide. Regarding your message on WhatsApp we sincerely apologize for the delay in response. The reason you were not immediately rep**** to is because the matter was being actively investigated internally, but we acknowledge that we should have kept you informed throughout the process.
We take both hygiene and customer service very seriously, and appropriate steps are being taken to address the incident with our team .