EN
ENETTE N
1 reviews | Active since Jun 2024
08 May 2025, 22:44
Cake sponge is super dry
I'm writing this with a heavy heart. This afternoon, I bought a cake from one of your stores in Atteridgeville, Nkomo Village. Today's cake tastes horrible. it's super dry. It seems like the cake was baked 2 weeks ago
I'm disappointed, and I need someone to be done about this.
Your response will be highly appreciated
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Replies (1)
Cake zone's replyOfficial
20 May 2025, 12:28Hi Enette
Thank you for bringing this to our attention, and we sincerely apologize for your recent experience with the cake you purchased from our Atteridgeville, Nkomo Village store.
We understand how disappointing it must have been to receive a product that did not meet your expectations. This is certainly not the quality we aim to deliver. Please be assured that we are looking into this matter with urgency to ensure it does not happen again.
We would appreciate the opportunity to make this right. Kindly share your contact details or proof of purchase with us at ***, so we can investigate further and offer a suitable resolution.
Once again, we truly apologize for the inconvenience and thank you for your valuable feedback.
Thank you for bringing this to our attention, and we sincerely apologize for your recent experience with the cake you purchased from our Atteridgeville, Nkomo Village store.
We understand how disappointing it must have been to receive a product that did not meet your expectations. This is certainly not the quality we aim to deliver. Please be assured that we are looking into this matter with urgency to ensure it does not happen again.
We would appreciate the opportunity to make this right. Kindly share your contact details or proof of purchase with us at ***, so we can investigate further and offer a suitable resolution.
Once again, we truly apologize for the inconvenience and thank you for your valuable feedback.
Cake zone's reply20 May 2025, 12:28
Official
Hi Enette
Thank you for bringing this to our attention, and we sincerely apologize for your recent experience with the cake you purchased from our Atteridgeville, Nkomo Village store.
We understand how disappointing it must have been to receive a product that did not meet your expectations. This is certainly not the quality we aim to deliver. Please be assured that we are looking into this matter with urgency to ensure it does not happen again.
We would appreciate the opportunity to make this right. Kindly share your contact details or proof of purchase with us at ***, so we can investigate further and offer a suitable resolution.
Once again, we truly apologize for the inconvenience and thank you for your valuable feedback.
Thank you for bringing this to our attention, and we sincerely apologize for your recent experience with the cake you purchased from our Atteridgeville, Nkomo Village store.
We understand how disappointing it must have been to receive a product that did not meet your expectations. This is certainly not the quality we aim to deliver. Please be assured that we are looking into this matter with urgency to ensure it does not happen again.
We would appreciate the opportunity to make this right. Kindly share your contact details or proof of purchase with us at ***, so we can investigate further and offer a suitable resolution.
Once again, we truly apologize for the inconvenience and thank you for your valuable feedback.