EL
Eugine L
1 reviews | Active since Jun 2020
14 Nov 2024, 17:56
BAD SERVICE
The Cake Zone Soshanguve Crossing I'm really not happy with the packaging for a cake that cost R1300 the packaging was not proper, half of the top cover was open and the cake was transport for the production warehouse to the store not covered properly
.The Company do not care about the well-being and hygiene of the customers.
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Replies (1)
Cake zone's replyOfficial
22 Nov 2024, 10:43Morning Eugine,
Thank you for taking the time to share your feedback. We deeply regret to hear about your disappointing experience with the packaging of your cake from our Soshanguve Crossing store.
Please accept our sincerest apologies for the inconvenience caused. Proper packaging and hygiene are of utmost importance to us, and we are very concerned to learn that we fell short in ensuring the quality and care you rightfully deserve, especially for a premium product.
We take your feedback seriously and have already escalated this matter to our team to investigate the issue further and ensure such incidents are prevented in the future. Your trust is important to us, and we want to assure you that steps will be taken to improve our processes.
We would greatly appreciate the opportunity to make it right.
Thank you for taking the time to share your feedback. We deeply regret to hear about your disappointing experience with the packaging of your cake from our Soshanguve Crossing store.
Please accept our sincerest apologies for the inconvenience caused. Proper packaging and hygiene are of utmost importance to us, and we are very concerned to learn that we fell short in ensuring the quality and care you rightfully deserve, especially for a premium product.
We take your feedback seriously and have already escalated this matter to our team to investigate the issue further and ensure such incidents are prevented in the future. Your trust is important to us, and we want to assure you that steps will be taken to improve our processes.
We would greatly appreciate the opportunity to make it right.
Cake zone's reply22 Nov 2024, 10:43
Official
Morning Eugine,
Thank you for taking the time to share your feedback. We deeply regret to hear about your disappointing experience with the packaging of your cake from our Soshanguve Crossing store.
Please accept our sincerest apologies for the inconvenience caused. Proper packaging and hygiene are of utmost importance to us, and we are very concerned to learn that we fell short in ensuring the quality and care you rightfully deserve, especially for a premium product.
We take your feedback seriously and have already escalated this matter to our team to investigate the issue further and ensure such incidents are prevented in the future. Your trust is important to us, and we want to assure you that steps will be taken to improve our processes.
We would greatly appreciate the opportunity to make it right.
Thank you for taking the time to share your feedback. We deeply regret to hear about your disappointing experience with the packaging of your cake from our Soshanguve Crossing store.
Please accept our sincerest apologies for the inconvenience caused. Proper packaging and hygiene are of utmost importance to us, and we are very concerned to learn that we fell short in ensuring the quality and care you rightfully deserve, especially for a premium product.
We take your feedback seriously and have already escalated this matter to our team to investigate the issue further and ensure such incidents are prevented in the future. Your trust is important to us, and we want to assure you that steps will be taken to improve our processes.
We would greatly appreciate the opportunity to make it right.