1 reviews | Active since Jan 2016
Bad service
I sent my brother to buy cupcakes at this store Cake Zone Rustenburg, they were on special , I met my brother outside the shop right at the door, and noticed that he bought chocolate and I wanted red velvet I went in the shop and asked them to exchange the cupcakes for me , they said they can’t as he had already left the shop. I asked why is that a problem as he was just at the door and the cupcakes were still sealed and not opened, with an attitude that lady said they can’t exchange. I asked to see the manager, the manager was on the phone we waited for her and waited and she asked what is the problem my brother explained , she said they can’t exchange as they have to call head office. I have never experienced such horrible service, I have exchanged food before as long as they are sealed, what I experienced at this shop is appalling , I will never buy from this shop again , I will make sure my friends and family don’t buy from this shop too. Those cupcakes were not even fresh that is why they were on special for R11.
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you had at our Rustenburg store. Your feedback is extremely important to us, and we are truly sorry that we did not meet your expectations in this instance.
We understand how frustrating it must have been not being able to exchange the cupcakes, especially since they were still sealed. While we have policies in place to maintain quality and ensure fairness, we regret that this was not communicated to you in a more respectful and understanding manner.
Looking forward to hearing and seeing you again
We also take your feedback about the freshness of the cupcakes very seriously, and we will investigate this matter thoroughly with our team to ensure that such incidents are not repeated.
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you had at our Rustenburg store. Your feedback is extremely important to us, and we are truly sorry that we did not meet your expectations in this instance.
We understand how frustrating it must have been not being able to exchange the cupcakes, especially since they were still sealed. While we have policies in place to maintain quality and ensure fairness, we regret that this was not communicated to you in a more respectful and understanding manner.
Looking forward to hearing and seeing you again
We also take your feedback about the freshness of the cupcakes very seriously, and we will investigate this matter thoroughly with our team to ensure that such incidents are not repeated.