1 reviews | Active since Jul 2024
Bad customer service
On the 6th of July was my birthday and I've decided to get a cake from Cake Zone Alexandra. I picked a cake then the assistant just started to shout PUT IT BACK, PUT IT BACK like I'm a child i got confused and asked what was the problem , the other assistant came around the counter and grabbed the cake from me and showed me the other cakes on the other side and I said they look the same , then she said it's not invoiced i got more confused. According to my understanding the cakes were still fresh they wanted customers to purchase the old ones first, but manner of approach was incorrect and they were not supposed to display new cakes separately they should learn FIFO. Unfortunately the have lost a customers that is my friends and family. I will support other small businesses eKasi.
Thank you for sharing your experience with us. We are deeply sorry to hear about the way you were treated during your recent visit. The behavior you described is not in line with the level of customer service we strive to provide at Cake Zone, and we sincerely apologize for any confusion and frustration caused.
We appreciate your feedback regarding our cake display process, and we will ensure that our staff receives further training on proper customer interaction and handling of our products. We will also review our display procedures to make sure they are clear and consistent for all customers.
Thank you for bringing this to our attention. We value your support and hope we can serve you better in the future.
Thank you for sharing your experience with us. We are deeply sorry to hear about the way you were treated during your recent visit. The behavior you described is not in line with the level of customer service we strive to provide at Cake Zone, and we sincerely apologize for any confusion and frustration caused.
We appreciate your feedback regarding our cake display process, and we will ensure that our staff receives further training on proper customer interaction and handling of our products. We will also review our display procedures to make sure they are clear and consistent for all customers.
Thank you for bringing this to our attention. We value your support and hope we can serve you better in the future.