NK
Neo K
1 reviews | Active since May 2022
02 Oct 2025, 22:47
Attitude will turn customers away
The cakes were amazing, moist and tasty. But the service was bad. The lady by name of Zanele. She had that quiet condescending disrespect and seemed the other younger lady tries to be good and customer centric but acts with with an attitude to impress the other person. You can fo better ladies.
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Cake zone's replyOfficial
03 Oct 2025, 08:34Good Morning Neo
Thank you for taking the time to share your feedback with us. We're truly glad to hear you enjoyed our cakes — we put a lot of love and care into them, and it means a lot that you noticed. That said, we're very sorry to hear that your experience with our service did not match the quality of our products. We take all feedback seriously, and what you described does not reflect the standard we aim for. We will be addressing this internally to ensure every customer is treated with genuine warmth and professionalism. kindly contact us directly to confirm which branch was it at ***
Thank you for taking the time to share your feedback with us. We're truly glad to hear you enjoyed our cakes — we put a lot of love and care into them, and it means a lot that you noticed. That said, we're very sorry to hear that your experience with our service did not match the quality of our products. We take all feedback seriously, and what you described does not reflect the standard we aim for. We will be addressing this internally to ensure every customer is treated with genuine warmth and professionalism. kindly contact us directly to confirm which branch was it at ***
Cake zone's reply03 Oct 2025, 08:34
Official
Good Morning Neo
Thank you for taking the time to share your feedback with us. We're truly glad to hear you enjoyed our cakes — we put a lot of love and care into them, and it means a lot that you noticed. That said, we're very sorry to hear that your experience with our service did not match the quality of our products. We take all feedback seriously, and what you described does not reflect the standard we aim for. We will be addressing this internally to ensure every customer is treated with genuine warmth and professionalism. kindly contact us directly to confirm which branch was it at ***
Thank you for taking the time to share your feedback with us. We're truly glad to hear you enjoyed our cakes — we put a lot of love and care into them, and it means a lot that you noticed. That said, we're very sorry to hear that your experience with our service did not match the quality of our products. We take all feedback seriously, and what you described does not reflect the standard we aim for. We will be addressing this internally to ensure every customer is treated with genuine warmth and professionalism. kindly contact us directly to confirm which branch was it at ***