Disgusting Customer Service

Please when you going to put someone as a receptionist make sure that the person has Customer Service s****s. Ezekiel is the worst ever!!!. Second time I boom at Cajori and be assisted by him. First time me and my partner went there. My partners handwriting bad but you can make out what he has written. Your Ezekiel decided to say that my boyfriend must change his handwriting and write much better. I mean that's his hand writting, his been writing like that forever. Second time we booked online so when we got to Cajori he doesnt greet us, he just printed out the form and placed it on thw counter. Didn't tell us what to do with it nothing. So my boyfriend asked if we should fill it in or what, he just nodded yes. I had to greet him cause he didnt greet us. So we filled in the form and he gave us they key room 10. We arrived at the room and guess what there was a couple already in the room having ***. Imagine we walked into a couple having *** cause Ezekiel gave us both room 10. So we go back to the receptionist and explain that there is a couple already in the room. Instead of him apologizing for the mix up, he says it's not his fault and there isn't a couple in the room. So if it's no his fault how on earth did that couple gain access into the room? I'm really disappointed and disgusted by the service Ezekiel keeps on giving us. If it was up to me trust me I would never ever set foot at Cajori ever again. Even my partner was fed up and his one person who never gets fed up by horrible service. I'm sorry but your service is disgusting and not up to the standard that we pay..!!!