Shocking after sale service

I sent my Lorus watch in for repair it was losing time it was practically brand new,after 5 months received and sms from Cajees saying my watch was ready for collection to my absolute disappointment they wanted to give me a replacement watch wrong colour totally different model!!! I didn’t accept this and sent and email to the owner who said I must go in a select a new one as there is no replacement for my original watch!!! Mmmm crazy! When I went into the store Abdul (sales prevention)was the one who I was told to assist me! He was absolutely useless had no idea what the purchase price was so I could replace it! told me it was a Jewish Holiday and everything is closed so he can’t tell me the price!! I told him to contact Aziza the owner he said no he can’t she will be in much later!!! I called Aziza myself from the shop and sorted out the whole problem and replaced the watch!!! In my opinion Abdul is a detriment to that business!!! I will never recommend Cajees or buy another watch there again!!!! Shocking in store service l!!!!!