Dishonest Feedback

So on the 4th of April I rode Northern farm with family. During the ride I lost my front tire which is tubeless. Hit a rock side on whole wheel deflated. I used a bomb but the rim tape had an issue with sealing so it didn't stay hard. I removed front wheel by releasing the thru axle. Took off tire and tape did temporary fix of inserting a tube and completed the ride. The next day I took bike into Cajees at Strubens Valley. I'm not a Cajees fan but hey its take of wheel reseat or replace tape, insert slime and pump. Not technical they should manage that easy I was promised bike back on the Saturday. i went in Saturday long story, but short version is they battled to remove thru axle as it was damaged. This was the same thru axle that I removed and replaced on the trail using my hands, no tools. However its now damaged and they need to order a new axle. They had bike whole week but obviously left it till last minute to do, hence the issue at this late hour. They need to order part from Dragons in CT. But the bike will be ready next week on Saturday, part can be ordered and couriered, and its simple to put on. I call on Friday to get an update. They say Friday Dragons sent the wrong part, thru axle sent was too long. They waiting for proper part from Dragons. I call often in the following weeks to get updates. They are waiting for parts, the courier is on way. I ask if they have tracking number and are monitoring status. Very non committal which makes me think twice about veracity of statement Today the 29th April I call Dragons direct and ask for feedback. This is 24 days (albeit week days) that the bike has been in shop. Speak to a nice guy at Dragon. He asks for details says will revert. He calls back 2 hours later very sorry. Part is finally on way to jhb via courier. He has spoken to Cajees. i call Cajees they confirm part is on way bike can be collected tomorrow which is Friday. I ask why delay, the guys says what is problem its only 2 weeks. I point out its 24 days and if I had not intervened probably a month in shop. I then ask about been told its on courier and will be here when Dragons didn't have an order. How is it that I as a cyclist can call Dragons and get feedback but the shop who is doing the repair cant be bothered. Cant be bothered but also cant man up and tell me that when I make the numerous phone calls to get feedback. Their reply is the rep didn't place the order. These guys throw everyone else under the bus to not take responsibility. This service smacks of rank dishonesty been told its with courier when it wasnt