Rude Staff and Poor Service

Placed an order over 2 weeks ago which was needed for Christmas. They said I would receive the order in 2 days. After a week calling and emailing no response and poor telephonic services. No one responds on their online chat either. I called and emailed to change delivery addresses as I was now on leave with no response to emails, when following up again telephonically a really rude rep named Bernice was actually screaming at me on the phone when they were at fault and extremely late. I am absolutely disgusted with this service and will never use them again. After 2 weeks of frustrating myself with continuous dead end calls they attempted to deliver the package to the wrong address and was told I will receive my Christmas presents in the new year. I hope I can get a refund out of them with less hassle.