Dishonest Caffeluxe

On the 6th October I ordered 2x specials of 50 aluminium pods at R120 a bundle. 25 plus 25 free. A few other items in my cart as well. I paid immediately. On the 10th October I finally get a message stating the choc hazelnut is out of stock, would I prefer caramel? I rep**** requesting caramel. No response. Friday the 13th I had to call in to find out the progress, the lady didn't even know why my order was not even processed. She rep**** to me with an email stating that unfortunately the springbok special was out of stock.

Nonsense, as it is their standard gold lungo pods 25 pack and their standard red espresso pods 25 pack, they were simply offering buy one get one free for the rugby. This is such a lie and incompetence I have truly never experienced from any online retailer, ever. To wait 4 days to advise the flavored pods are no longer in stock, then have to call in myself to find out why the heck my items that were in stock and paid for were still not delivered is disgusting customer service to say the least.

I expect what I paid for to be provided as per the sale contract.

I would not recommend this retailer even if they were the last pod supplier on Earth. In fact, I'd rather buy a manual espresso machine than have to deal with this dishonest company. I will be filing a report with the ASA and forwarding my complaint to Consumer Complaints as they cannot be allowed to do this to paying customers.

Only reason I'm not giving 1 star is because their pods are decent and work well in my Nespresso.